FAQ

Can I try stuff out before buying?

Absolutely! We encourage you to try out any wearable item before deciding to purchase. This includes apparel, helmets, shoes and bags. For bike-packing products, we recommend bringing your bike into the store to test frame bags in order to ensure a perfect fit.

What is your Return Policy?

Apparel accessories & bags: We have a two-week return policy on apparel, bags and accessories. Items must be returned un-used, with all tags and packaging undamaged as well as be accompanied by the purchase receipts.

Helmets: Helmets cannot be returned after you leave the store premises. Please make sure to try the helmet out in-store before making the final decision to purchase. Helmets that develop warranty issues will be processed as per our Warranty Policy.

Shoes: All shoes with the exception of Shimano and Pearl Izumi can be returned within two weeks only if they are unused and a cleat has not been installed on either of the shoes in the pair. Shimano and Pearl Izumi shoes can be returned used as per the Shimano 30-day Satisfaction Guarantee for store credit only.

What is your Warranty Policy?

Items that reveal factory defects and flaws in workmanship can be warrantied within the warranty period specified by the manufacturer and must be accompanied by sales and itemized receipts. Processing warranty requests may take up to 10 business days. There might be further delays in shipping from suppliers due to the ongoing COVID-19 pandemic.

Do you do special orders?

Yes we do! However, all special orders must be paid for in full and in advance. Furthermore, special orders are final sales and cannot be returned to the store for any reason. Please contact the manufacturer for warranty issues with your special order items.

Do you repair damaged bags, clothing or shoes at On The Rivet?

Unfortunately, we do not offer any in-store repair service at this time.

Do you offer shipping on any product?

We offer in-store purchases and pickups only.

Can I reserve an item, to be purchased later?

Totally! We can reserve any item for up to 48 hours.